Refund policy

We have a 14-day return policy for misprints or damaged items, which means you have 14 days after receiving your item to request a return. If it is the wrong size color or you just changed your mind, we cannot offer a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at truesoulsapparel@gmail.com. 

If your return is accepted, we will send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for any shipping fees incurred. 

You can always contact us for any return question at truesoulsapparel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Please get in touch with us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at truesoulsapparel@gmail.com.